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Privacy Policy

Privacy Policy — Lime Property Maintenance

Last updated: 4/02/2026

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1. Who We Are

Lime Property Maintenance (“we”, “our”, “us”) provides property maintenance and related services in the United Kingdom.

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

Business name: Lime Property Maintenance
Email: info@limepropertymaintenance.co.uk
Telephone: 07739807610
Business address: 21 King Street, Doune, FK16 6DN

 

2. What Personal Data We Collect

 

We may collect, use and store the following personal data:

  • Name

  • Email address

  • Telephone number

  • Property address where work is required

  • Billing address

  • Information about your enquiry or requested services

  • Communication records (emails, messages, calls)

  • Bank payment references

  • IP address

  • Website usage data via analytics tools

We only collect data that is necessary to provide our services or operate our website.

 

3. How We Collect Your Data

 

We collect personal data when you:

  • Contact us via website forms

  • Request a quote

  • Email or phone us

  • Book our services

  • Correspond with us

  • Pay by bank transfer

  • Browse our website (via cookies and analytics)

 

4. How We Use Your Personal Data

 

We use your data to:

  • Respond to enquiries and quote requests

  • Provide property maintenance services

  • Arrange appointments

  • Issue invoices

  • Record payments made by bank transfer

  • Communicate about ongoing work

  • Improve our website and services

  • Comply with legal and tax obligations

  • Send marketing emails in the future (only where permitted by law)

 

5. Lawful Bases for Processing

 

Under UK GDPR, we rely on the following lawful bases:

Contract
Processing is necessary to provide requested services or quotations.

Legal obligation
To comply with tax, accounting, and legal requirements.

Legitimate interests
To run and improve our business and services.

Consent
For email marketing and optional cookies.

 

6. Payments

 

Payments are made via bank transfer only.
We do not collect or store your bank card details on our website.

We may retain payment records and invoice data for accounting and tax purposes.

7. Email Marketing (Future Use)

We may send marketing emails about our services in the future.

We will only send marketing communications if:

  • You have given consent, or

  • It is otherwise permitted under UK electronic marketing rules.

You can unsubscribe at any time using the link in emails or by contacting us directly.

 

8. Website Analytics

 

We use Google Analytics to understand how visitors use our website. This helps us improve performance and usability.

Google Analytics may collect:

  • IP address (partially anonymised where possible)

  • Device and browser data

  • Pages visited

  • Time spent on pages

  • General location data

This data is processed using cookies. You can control cookies through our cookie banner and your browser settings.

 

9. Sharing Your Data

 

We may share your personal data with:

  • Accountants and bookkeepers

  • IT and website hosting providers

  • Email service providers (for marketing, when used)

  • Analytics providers (such as Google)

  • Legal or regulatory authorities when required

We do not sell your personal data.

We only share the minimum necessary information.

 

10. International Data Transfers

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Some service providers (such as Google) may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard contractual clauses

  • Approved transfer mechanisms

 

11. Data Retention

 

We keep personal data only as long as necessary:

  • Enquiries and quotes: up to 12 months

  • Customer job records and invoices: 6 years (tax/legal requirement)

  • Marketing contacts: until you unsubscribe or withdraw consent

  • Analytics data: according to Google Analytics retention settings

 

12. Your Data Protection Rights

 

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data transfer

  • Withdraw consent at any time

To exercise your rights, contact us at:

info@limepropertymaintenance.co.uk

 

13. Complaints

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If you are unhappy with how we handle your data, you have the right to complain to the UK data protection regulator — the Information Commissioner’s Office (ICO).

 

14. Cookies

 

Our website uses cookies to:

  • Make the site function properly

  • Measure website usage

  • Improve performance

You can control cookie preferences through our cookie banner and browser settings.

You should also publish a separate Cookie Policy page.

 

15. Third-Party Links

 

Our website may contain links to other websites. We are not responsible for their privacy practices.

 

16. Changes to This Policy

 

We may update this policy from time to time. The latest version will always appear on this page with the updated revision date.

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